Last Updated: May 28, 2025

Your privacy is critically important to us at Janliva. This Privacy Policy describes how Janliva (“we,” “us,” or “our”) collects, uses, processes, and protects your personal information when you visit and make purchases from our website.

By accessing or using our Website, you agree to the collection and use of your information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Website.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information (Data Provided by You):

Account Information: When you create an account, we collect your name, email address, password, and contact number.
Order Information: When you make a purchase, we collect your billing address, shipping address, payment method details (though processed by third-party gateways, we may receive transaction IDs and basic payment confirmation), and details of the products you purchased.
Communication Information: If you contact us via email, phone, or chat, we collect the content of your communications and our responses.
Reviews and Feedback: If you submit product reviews, comments, or participate in surveys, we collect the information you provide.
Usage Data (Automatically Collected Information):

Device Information: We collect information about the device you use to access our Website, including IP address, operating system, browser type, and unique device identifiers.
Log Data: When you visit our Website, our servers automatically record information, including your IP address, browser type, referring/exit pages, and the date and time of your visit.
Browse Information: We collect information about how you interact with our Website, such as the pages you view, the products you click on, and the time spent on certain pages.
Location Information: We may infer your general location based on your IP address.
Cookies and Tracking Technologies:

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Website and hold certain information. Cookies are small data files stored on your device.
These technologies help us remember your preferences, provide a more personalized experience, analyze website traffic, and deliver targeted advertisements.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Process and Fulfill Your Orders: To manage your purchases, process payments, and deliver products to your specified address.
To Manage Your Account: To create and maintain your user account, provide customer support, and communicate with you about your account.
To Improve Our Website and Services: To analyze website usage, understand customer preferences, troubleshoot technical issues, and enhance user experience.
To Personalize Your Experience: To recommend products and offer promotions tailored to your interests.
For Marketing and Promotions: To send you newsletters, promotional offers, and updates about new products or services that may be of interest to you (with your consent where required).
For Analytics and Research: To perform data analysis, research, and for statistical purposes.
To Ensure Security and Prevent Fraud: To protect our Website, users, and prevent fraudulent transactions or unauthorized access.
To Comply with Legal Obligations: To meet our legal, regulatory, and compliance requirements.

3. Sharing Your Information

We may share your information with third parties only in the following limited circumstances:

Service Providers: We engage trusted third-party companies and individuals to facilitate our services, such as payment gateway providers, shipping partners, website hosting providers, email service providers, and analytics providers. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
Protection of Rights: We may disclose your information when we believe it is appropriate to investigate, prevent, or take action regarding potential violations of our Terms and Conditions, illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Data Security

We are committed to protecting the security of your personal information. We implement a variety of industry-standard security measures, including:

Encryption: Using Secure Socket Layer (SSL) technology to encrypt data during transmission.
Access Controls: Restricting access to personal information to authorized personnel only.
Regular Security Audits: Conducting periodic reviews of our security practices.
Firewalls and Intrusion Detection Systems: To protect against unauthorized access.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on applicable laws, you may have the following rights regarding your personal data:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
Right to Object to Processing: You have the right to object to the processing of your personal data under certain circumstances, particularly for direct marketing.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.

7. Third-Party Links

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Our Website is not intended for use by individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact us:

Email: info@janliva.com